The North of Tyne Combined Authority is committed to protecting your privacy when you use our services.
In accordance with the General Data Protection Regulation (GDPR), we have a Data Protection Officer who makes sure we respect your rights and follow the law. If you have any concerns or questions about how we look after your personal information, or you require this information in another format, please contact the Data Protection Officer, Phil Slater at NTCA.firstname.lastname@example.org or by calling (0191) 2116500.
The Privacy Notice below explains how we use information about you and how we protect your privacy.
Why we use your personal information
Do you know what personal information is?
Personal information can be anything that identifies and relates to a living person. This can include information that when put together with other information can then identify a person. For example, this could be your name and contact details.
Did you know that some of your personal information might be classed as ‘sensitive’?
Some information is ‘sensitive’ personal information and needs more protection because of this. It is often information which is very personal to you. This could include information about your:
sexuality and sexual health
religious or philosophical beliefs
physical or mental health
trade union membership
Why do we need your personal information?
We may need to use some information about you to:
deliver services and support to you;
manage those services we provide to you;
train and manage the employment of our workers who deliver those services;
help investigate any worries or complaints you have about your services;
keep track of spending on services;
check the quality of services; and
to help with research and planning of new services.
How the law allows us to use your personal information
There are a number reasons why we need to collect and use your personal information. They are the ‘lawful bases’ on which we may process your data.
Generally, we collect and use personal information where:
you have entered into a contract with us
it is necessary to perform our statutory duties
it is necessary to protect someone in an emergency
it is required by law
it is necessary for employment purposes
you, or your legal representative, have given consent
it is necessary to deliver health or social care services
you have made your information publicly available
it is necessary for legal cases
it is to the benefit of society as a whole
it is necessary to protect public health
it is necessary for archiving, research, or statistical purposes
If we rely on your consent to use your personal information, you have the right to remove it at any time. If you want to remove your consent, please contact NTCA.email@example.com and tell us which service you’re using so we can deal with your request.
We only use what we need
We will only collect and use personal information if we need to, for example to enable us to deliver a service or meet a requirement.
If we use your personal information for research and analysis, we will always keep you anonymous or use a different name unless you have agreed that your personal information can be used for that research.
We do not sell your personal information to anyone else.
What you can do with your information
The law gives you a number of rights to control what personal information is used by the North of Tyne Combined Authority, and how we use it. This will vary according to the lawful basis on which we process your individual data.
You can ask for access to the information we hold on you
We would normally expect to share what we record about you with you whenever we assess your needs or provide you with services.
However, you also have the right to ask us to disclose to you all of the information held about you. When we receive a request from you in writing, we must give you access to everything you are legally entitled to see that we have recorded about you.
We cannot let you see any parts of your record which contain:
Confidential information about other people; or
Data that a professional person thinks will cause serious harm to your or someone else’s physical or mental wellbeing; or
If we think that giving you the information may stop us from preventing or detecting a crime
This applies to personal information that is in both paper and electronic records. If you give us permission, we will also let others see your record (except if one of the points above applies).
If you cannot ask for your records in writing, we will make sure there are other ways that you can. If you have any queries about access to your information please contact NTCA.firstname.lastname@example.org or phone (0191) 2116500.
You can ask to change information you think is inaccurate
You should let us know if you disagree with something we have recorded about you.
We will correct factual inaccuracies. However, we may not always be able to change or remove certain information we hold about you but we may include your comments in the record to show that you disagree with it.
If you have any queries about the accuracy of your data, please contact NTCA.email@example.com or phone (0191) 2116500.
You can ask to delete information (right to be forgotten)
In some circumstances you can ask for your personal information to be deleted, for example:
Where your personal information is no longer needed for the purpose it was collected in the first place
Where you have withdrawn your consent for us to use your information (where there is no other lawful basis for us to continue to use it)
Where there is no lawful basis for the use of your information
Where deleting the information is a legal requirement
Where your personal information has been shared with others, we will instruct those using your personal information to comply with your request for erasure.
Please note that we cannot delete your information where for example:
we are required to use it by law
it is used for freedom of expression
it is used for public health purposes
it is for, scientific or historical research, or statistical purposes where it would make information unusable
it is necessary for legal claims
You can ask to limit what we use your personal data for
You have the right to ask us to restrict what we use your personal information for; where:
you have identified inaccurate information, and have told us about this
where we have no lawful basis to use that information, but you want us to restrict what we use it for, rather than erase the information altogether.
When information has been restricted, it can only be used to; ensure secure storage, to handle legal claims and protect others with your consent, or where it is for important public interests of the UK.
You have the right to ask us to stop using your personal information for any council service, where we are only relying on your consent to use it. However, if your request is approved, this may cause delays or actually prevent us delivering that service.
Where possible, we will seek to comply with your request, but we may need to hold or use information because we are required to by law.
You can ask to have your information moved to another provider (data portability)
You have the right to ask for your personal information to be given back to you or another service provider of your choice in a commonly used format. This is called data portability.
However, this only applies if we are using your personal information with consent (not if we are required to by law) and if decisions were made by a computer and not a human being.
It is likely that data portability will not apply to most of the services provided by the Combined Authority.
Who do we share your information with?
We use a range of organisations to either store personal information or help deliver our services to you. Where we have these arrangements, there is always an agreement in place to make sure that the organisation complies with data protection law.
We will often complete a privacy impact assessment (PIA) before we share personal information to make sure we protect your privacy and comply with the law.
Sometimes, we have a legal duty to provide personal information to other organisations. This is often because we need to give that data to courts, for example:
if the court orders that we provide the information
We may also share your personal information when we feel there is a good reason that is more important than protecting your privacy. This does not happen often, but we may, for example, share your information:
in order to find and stop crime and fraud
if there are serious risks to the public, our staff or to other professionals
to protect a child
For all of these reasons, the risk must be serious before we can override your right to privacy.
If we are worried about your physical safety or feel we need to take action to protect you from being harmed in other ways, we will discuss this with you and, if possible, get your permission to tell others about your situation before doing so.
We may still share your information if we believe the risk to others is serious enough to do so.
There may also be rare occasions when the risk to others is so great that we need to share information straight away.
If this is the case, we will make sure that we record what information we share and our reasons for doing so. We will let you know what we have done and why if we think it is safe to do so.
How do we protect your information?
We will do what we can to make sure we hold records about you (on paper and electronically) in a secure way and will only make them available to those who have a right to see them. Examples of our security include:
Encryption, meaning that information is hidden so that it cannot be read without special knowledge (such as a password). This is done with a secret code or what’s called a ‘cypher’. The hidden information is said to then be ‘encrypted’
Pseudonymisation, meaning that we will use a different name so we can hide parts of your personal information from view. This means that someone outside of the Combined Authority could work on your information for us without ever knowing it was yours
Controlling access to systems and networks allows us to stop people who are not allowed to view your personal information from getting access to it
Training for our staff allows us to make them aware of how to handle information and how and when to report when something goes wrong
Regular testing of our technology and ways of working including keeping up to date on the latest security updates (commonly called patches)
Where in the world is your information?
The majority of personal information is stored on systems in the UK but there are some occasions where your information may leave the UK either in order to get to another organisation or if it is stored in a system outside of the EU.
We have additional protections on your information if it leaves the UK ranging from secure ways of transferring data to ensuring we have a robust contract in place with that third party.
We’ll take all practical steps to make sure your personal information is not sent to a country that is not seen as ‘safe’ either by the UK or EU Governments.
If we need to send your information to an ‘unsafe’ location, we’ll always seek advice from the Information Commissioner first.
How long do we keep your personal information?
There is often a legal reason for keeping your personal information for a set period of time. This is set out in our retention schedule.
For each service, the schedule lists how long your information may be kept for. This ranges from months for some records to decades for more sensitive records.
Cookies and how you use our website
To make our website easier to use, we sometimes place small text files on your device (for example your iPad or laptop) called cookies. Most big websites do this too.
Cookies currently used on our site identify you as an anonymous user. We use third party cookies for analytical purposes only to help improve and administer the website.’
By using our website, you agree that we can place these types of cookies on your device.
To learn more about cookies and how to manage them, visit AboutCookies.org or watch a video about cookies.
Other people’s cookies
We use videos from YouTube and feeds from other websites such as Facebook and Twitter. These websites place cookies on your device when watching or viewing these pages.
Below are links to their cookie policies:
Turning off cookies
You can stop cookies being downloaded on to your computer or other device by selecting the appropriate settings on your browser. If you do this, you may not be able to use the full functionality of this website.
There is more information about how to delete or stop using cookies on AboutCookies.org. You can also opt out of being tracked by Google Analytics.
Further guidance on the use of personal information can be found at ico.org.uk.
Where can I get advice?
If you have any questions about how your personal information is handled, please contact our Data Protection Officer at NTCA.firstname.lastname@example.org or by calling (0191) 2116500.
For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner’s Office (ICO) at:
Information Commissioner’s Office
Cheshire SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.